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Eventually every client asks how Farrell
Hair Replacement was able to impress Howard Stern enough
for him to endorse our systems on his show; especially
considering how much he made fun of "hair pieces"
in the past. It was easy. He had never seen "Ultra
Custom" Hair Replacement Systems before.
Though we value Howard's endorsement,
it's really the testimonies of our clients that matter
most to us. Less than 5% of our total clientele have
been or are celebrities. 95% of our clients are people
just like you - individuals suffering from hair loss
as well as all the peripheral problems that accompany
hair loss. We're always gratified when we receive testimonials
from our clients that share with us the other side of
hair loss: The success of Ultra Custom Hair Replacement.
We hope you enjoy reading these testimonials as much
as we do.
From: Thomas, V.
Subject: New Hair System
Hello Richard,
I just wanted you to know that I was very pleased with
my hair system. Mary Davis gave me excellent service
when I went to have my cut in done in Atlanta. She was
very professional, compassionate, and pleasant. I also
was made to feel very welcome by Tommy. The salon was
very nice and they both made me feel very special, and
not just another number.
I am attaching some before and after photos. I am very
talented in styling hair and this system gives me a
lot of flexibility. If you ever need a model, I would
be willing to be one. They also took some digital photos
at the shop.
Richard thank you for coming up with a system that does
not look, or feel like a wig. Thanks to Home Delivery,
I was able to see you at work and knew that is exactly
what I wanted. It was well worth the money.
Sincerely,
Valerie
From: Gloria G.
Subject: Thank you, thank you from Gloria Graham
Hello Everyone,
It is with enthusiasm and awe that I write this letter
of gratitude for my hair systems. I am so delighted
to have won them! Dylan, you will never know just how
much I sincerely appreciate being the "winner"!
My self-esteem has increased 99.9%! To God be the glory!
Everyone was so right about Erin. She worked wonders
on my head.
When I look in the mirror, I can't believe how beautiful
I am! My husband of 30 years-plus says that I have always
been beautiful to him, but he must admit, "That
new hairdo makes you look 15 years younger!" Equally
important, last night, I did a workshop on "Parenting"
with young, African-American girls. None of them had
ever seen me before. During our break, some of their
remarks about my hair were unbelievable. "Mrs.
G, I love your hair." Another young lady (15 years
old) commented, "Do you have 'good' hair?"
…Smile… Needless to say, I was elated. It
was not the "good" hair comments that made
me feel so good about myself. Rather, it was the fact
that I have a hair system that looks just like my "real
hair". For a moment, I totally forgot that I have
lupus. What still amazes me is the natural part in the
middle, front. Dylan, can you imagine? I haven't shown
my whole face since I was 28, (20 years ago!) due to
baldness, caused by the lupus.
Thanks to you, Erin for doing such a wonderful job.
Had it not been for your creativity and patience, my
new look would not be this gorgeous! You are indeed
a professional "artiste." Your presence and
encouraging remarks made an otherwise depressing, discouraging
visit positively memorable. I am truly grateful.
Richard, you were absolutely correct in your assessment
of Erin. She did an excellent job on my head. Erin is
one of the best in the business. But more importantly,
it was not just her creativity; she knows how to treat
her clients; how to make us feel at ease. My life will
never be the same because of her talent, your generosity,
Jeff's gentle professionalism, and most of all, Dylan's
kindness, professionalism and patience with me.
You shall all hear from one of my neighbors real soon.
She said she is saving to come up to New York before
the end of the year.
Thanks again for changing my life forever!
With gratitude and respect,
Gloria
From: Barbara H.
Subject: Thank you
Richard, I have to write you and thank you for my new
life.
It has been a month since my cut-in in Los Angeles
and I cannot believe how my life has changed. I had
always been put off by the rhetoric of hair replacement
and I'm sorry to say that it was one of the things that
put me off even about Farrell as I decided where to
go. I never understood what it meant to "have my
life back" but I do understand it now. My career
life has changed. I don't dread going to work. I don't
dread going into meetings. Of course this has affected
the rest of my life and my family notices a difference.
Richard, my husband Jim said he thought the price of
my hair was expensive a few months ago. Last night he
said to me, "Barbie, we got a steal. I didn't realize
what we were really paying for." This is how I
feel, too.
Please thank Laura and Goshia for me. I don't know
what more to say except Thank you for delivering what
you told me you would. Thank you for giving me my life
back!
Barbie
From: Lori K.
Subject: My Hair Systems!
Hi Laura.
Thank you to you and Richard for the kindness and extra
attention you gave me in New York City this past week.
As I know you know, this has been a very difficult transition
for me and Andy, surviving the cancer, losing my hair
and now trying to get my appearance back. I'm a mom,
not a career woman, but I still want to feel good and
energetic. Even though I do not yet have the maintenance
perfect, I am feeling much better looking at myself
and seeing the me of two years ago before this trail
began. It means so much to Andy and I to know that we
have you and Richard in our corner. You two went beyond
any expectation of kindness and understanding and I
will be very happy to let my oncologist and other doctors
know not only of the fantastic work you and your husband
are doing for Cancer survivors, but the fact that you
do it with kindness and compassion.
When we were in the salon, you showed us a cleaning
gun? When we called the salon this morning to order
one, they said they do not stock them any longer? Can
you assist me in finding out where I might purchase
one? I can see that cleaning is going to be an issue
and I want to have whatever I need to make it all more
simple.
Thank you again Laura for everything. Tell Richard
he is a saint.
Lori
From: Tyrese W.
Subject: My new hair systems
Richard & Laura, my new hair is awesome! I cant
believe how much more invisible it is than my other
two systems which were the best I had ever worn. This
new glue is awesome too! Thank you for making the time
to cut in my hair system on such short notice and for
making sure the hair was ready for my Dad's wedding.
Some of my family who saw me asked if there was a cure
for Alopecia now and said yes. Well this is LIKE a cure.
LOL!!! So I wasn't lying to them. This new hair is the
next best thing to a total cure. I want to order two
more identical systems and make my old pair just an
emergency pair. Can we make sure any new ones are identical
to these ones? Tell Juan I'm grateful for his help.
Thank you, thank you, and thank you.
Tyrese
Subject: from Leslie Rainwater
Hi Richard! We started rehearsals yesterday and I want
to share with you what all went down because I obviously
had to tell them about my hair:
1. my hair dresser could not believe that I was wearing
hair and she has worked in the film industry here in
new york for many years. She said it was the best she
has ever seen!
2. The stage makeup team could not believe in how non
detectable my hair is.
3. three hours of dancing and the new adhesive helped.
Tackying it with my finger seemed to make it hold, even
though I was sweating a lot. Woops, women don't sweat,
they perspire.
4. When we watched the video to see our synchs, I watched
myself and my hair and my hair does act like it did
before. I am so happy! I think you should think about
telling the stage world of what you do because they
have not seen this type of level of work.
I know that having my beautiful hair helped me to land
this job because when I look pretty, I feel pretty and
act pretty. My dancing never has held me back like my
feelings have in the past. I have Laura and you to thank.
I do hope you come to the show in three weeks if you
are here in New York. If you are going to be in town,
let me know
Leslie
From: Lynne
Subject: You people are the BEST!
Laura, thank you for the time you took with me yesterday
in Los Angeles to resolve the issues with my full cap
system. I have been through so many companies and I
have never had anyone listen to me like you did and
take measures to resolve my concerns. You and Richard
have been so very kind to me and you have kept your
promise to work on these hair systems until they were
perfect. I believe the fine tuning on this pair of systems
are done and I am satisfied to say the least.
I was really concerned that you and your people there
were seeing me as a problematic and complaining client
who is never satisfied. When Richard said to me that
clients like me inspire you two to just do better and
better, I almost cried. My husband Scott said as were
driving away that you people are "class acts".
I agree.
Thank you for a very satisfied client!
Lynne
From: Katrina
Subject: Please forward this email and photos to Richard
and Laura Farrell
Hi Richard and Laura, Katrina Loder here. We just returned
from our honeymoon and I wanted to send you these photos
from the ceremony and some of the photos from the honeymoon.
I could not possibly thank you two enough for getting
my hair ready in time for my big day. I don't know what
I would have done. Imagine what JA Alternatives did
to my hair! You had said that a worker in Los Angeles
spent two weeks tying knots so that we could get my
hair in time and I would like to send that person a
special gift. How can I do that?
These photos really tell my story of our trip to Cancun.
My hair withstood the elements for seven days and that
Farrell glue held better than any glue has ever held.
You cannot imagine what a relief this is going to be
for me to know that I do not have to worry about my
hair falling off. Farrell has done so much for me, I
feel like the quality of my life has already changed.
Please tell me how to send your worker a gift we brought
back from Cancun. I think you said it was a her? When
you and Laura are back in the Big Apple, let me know
or I can look at your website. I would like to thank
you two personally.
Katrina
From: Lisa
Subject: To Laura Farrell
Hi Laura! Until I can send something more substantial,
please know how grateful Thomas and I are for the incredible
service extended to us when we were in Los Angeles.
Your service is second to none and I have been to many
of these companies. We really and truly feel that you
and Richard went above and beyond any call to be of
service to us. After a year of reading good things about
you and Richard, I am so happy and relieved to know
that every word is true. Feel free to use this as our
official testimonial. We owe you big time.
Lisa
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